Cariklbet Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is published by Cariklbet ("we", "us", "our"), the operator of the online gaming platform accessible at cariklbet.cam. This Policy applies to all users ("you", "User", "Player") who access, register on, or interact with the Cariklbet Platform in any capacity.

Cariklbet is committed to protecting the privacy and personal data of all Players, including those based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other parts of Malaysia. We process personal data in accordance with applicable data protection laws and international best practices for privacy governance.

By registering an account or continuing to use the Cariklbet Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you should discontinue use of the Platform and contact us to close your account.

2. Definitions

For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person — including but not limited to a name, identification number, location data, online identifier, or factors specific to the physical, economic, or social identity of that person.
• "Processing" means any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, transmission, restriction, erasure, or destruction.
• "Data Controller" refers to Cariklbet, which determines the purposes and means of processing your personal data.
• "Data Processor" refers to any third-party service provider that processes personal data on Cariklbet's behalf, subject to a binding data processing agreement.
• "Sensitive Data" refers to personal data that warrants heightened protection, such as financial account information, identity document details, and KYC verification records.
• "Cookie" means a small text file placed on your device by the Platform that facilitates session management, analytics, and functional personalisation.

3. Data We Collect

Cariklbet collects personal data in the following categories, depending on how you interact with the Platform:

3.1 Identity & Registration Data

• Full legal name as it appears on your government-issued identity document (e.g., Malaysian MyKad or passport).
• Date of birth (used to verify the 21+ age requirement).
• Gender (optional, for personalisation purposes).
• Residential address, including city, state, and postcode.
• Username and encrypted password.

3.2 Contact Data

• Email address (primary communication and account verification channel).
• Mobile phone number (used for two-factor authentication and transactional alerts).

3.3 Financial & Payment Data

• Payment method identifiers (e.g., masked bank account numbers, Touch 'n Go eWallet ID, DuitNow reference, GrabPay or Boost account reference).
• Deposit and withdrawal transaction history including amounts in MYR and cryptocurrency equivalents.
• KYC documentation including scanned identity documents and proof of address, submitted during the verification process.

3.4 Technical & Usage Data

• IP address and approximate geolocation data derived therefrom.
• Device type, operating system, browser type, and version.
• Session timestamps, page navigation logs, and feature interaction records.
• Betting and gaming activity records including wager amounts, game selections, and session duration.

3.5 Communication Data

• Records of live chat interactions with the Cariklbet support team.
• Email correspondence submitted to support channels.
• Survey or feedback responses where voluntarily submitted.

4. How We Collect Personal Data

Cariklbet collects personal data through the following channels and methods:

5. Data Processing Purposes

Cariklbet processes your personal data for the following defined purposes:

1. Account Management: To create, administer, and maintain your Player account on the Platform, including authentication and session management.
2. Identity Verification (KYC): To verify your identity and age (confirming 21+ eligibility), comply with anti-money laundering obligations, and prevent fraudulent account creation.
3. Payment Processing: To process deposits and withdrawals via supported Malaysian payment channels including Maybank, CIMB, Public Bank, Hong Leong, Touch 'n Go eWallet, DuitNow, FPX, Boost, GrabPay, and cryptocurrency networks.
4. Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance via live chat and email.
5. Responsible Gambling Compliance: To implement and monitor deposit limits, session time reminders, self-exclusion orders, and other player protection measures.
6. Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, bonus abuse, multi-accounting, and other prohibited activities.
7. Legal Compliance: To fulfil obligations under applicable laws and regulations, including responding to lawful requests from regulators or law enforcement authorities.
8. Platform Improvement: To analyse usage patterns, identify technical issues, and enhance the overall user experience on the Cariklbet Platform.
9. Marketing Communications: To send you promotional offers, bonus announcements, and Platform updates — subject to your communication preferences and applicable consent requirements.

6. Legal Basis for Processing

Cariklbet processes your personal data on the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to perform our obligations under the Terms & Conditions you have accepted — including account setup, payment processing, and customer support.
• Legal Obligation: Processing required to comply with applicable laws, including KYC and anti-money laundering obligations.
• Legitimate Interests: Processing conducted for fraud prevention, platform security, and internal analytics, where such interests are not overridden by your fundamental rights.
• Consent: Processing of personal data for optional marketing communications, where we have obtained your prior consent. You may withdraw this consent at any time by contacting support or updating your account notification preferences.

7. Data Sharing & Disclosure

Cariklbet does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

7.1 Service Providers (Data Processors)

We engage third-party service providers to assist with payment processing, identity verification, fraud detection, customer support tooling, and platform analytics. All such providers operate under binding data processing agreements that restrict their use of your data to the specified service and prohibit independent use or disclosure.

7.2 Payment Partners

When you make a deposit or request a withdrawal via Touch 'n Go eWallet, DuitNow, FPX, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, or any cryptocurrency network, transaction data is transmitted to the relevant payment provider to execute the transaction. Each provider's own privacy policy governs their handling of this data.

7.3 Regulatory & Legal Authorities

Cariklbet may disclose personal data to regulatory bodies, law enforcement agencies, or courts when required to do so by applicable law, valid legal process, or an order of a competent authority. We will notify you of such disclosure where legally permitted to do so.

7.4 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of Cariklbet's assets, your personal data may be transferred to the successor entity. You will be notified of such a transfer and the privacy terms applicable to your data under the new entity.

8. Data Retention

Cariklbet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active account and for a minimum of 5 years following account closure, in compliance with anti-money laundering record-keeping obligations.
• Transaction records: Retained for a minimum of 5 years following the date of each transaction.
• KYC documents: Retained for a minimum of 5 years following account closure or the last transaction date, whichever is later.
• Support communication records: Retained for up to 3 years following the resolution of the relevant enquiry.
• Analytics and usage data: Retained in anonymised or aggregated form for up to 2 years; identifiable usage logs are deleted within 12 months.
• Marketing consent records: Retained until consent is withdrawn, then archived for 3 years as a compliance record.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identified individual.

9. Cookies & Tracking Technologies

Cariklbet uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies are in use:

Strictly necessary cookies cannot be disabled as they are essential to Platform operation. For all other cookie categories, you may manage your preferences through your browser settings. Please note that disabling functional or analytics cookies may affect your Platform experience.

10. User Rights

Subject to applicable law and Cariklbet's legitimate processing interests, you hold the following rights in respect of your personal data:

1. Right of Access: You may request a copy of all personal data we hold about you at any time.
2. Right to Rectification: You may request correction of any inaccurate or incomplete personal data.
3. Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data, subject to our legal retention obligations.
4. Right to Restriction of Processing: You may request that we limit processing of your data in certain circumstances (e.g., while a rectification request is being assessed).
5. Right to Data Portability: You may request a machine-readable copy of personal data you have provided to us, where technically feasible.
6. Right to Object: You may object to processing based on legitimate interests at any time. You also have an unconditional right to opt out of marketing communications.
7. Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of the above rights, please contact Cariklbet via live chat or email at [email protected]. We will respond to all valid requests within 30 days of receipt, subject to identity verification.

11. Data Security

Cariklbet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. These measures include:

• 128-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encrypted storage of all sensitive data fields including passwords (stored as salted hashes), payment identifiers, and identity document images.
• Role-based access controls that restrict internal staff access to personal data on a strict need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments conducted by qualified security professionals.
• Two-factor authentication (2FA) available to all registered Players for account login.
• Automated anomaly detection systems that flag unusual login patterns or transaction activity for review.

While we take all reasonable steps to protect your data, no digital system can guarantee absolute security. In the event of a data breach that materially affects your privacy rights, Cariklbet will notify affected users promptly and take all steps required to mitigate harm.

12. Children's Privacy

The Cariklbet Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. Age verification is conducted during the KYC process, and any account found to belong to a person under 21 will be immediately suspended and all associated data deleted.

If you have reason to believe that a minor has registered on the Cariklbet Platform, please contact us immediately at [email protected] so that we may investigate and take appropriate action.

13. Third-Party Links

The Cariklbet Platform may contain references to third-party payment providers and game content suppliers. When you interact with payment providers such as Touch 'n Go eWallet, Boost, GrabPay, or your Malaysian bank's internet banking portal, you are subject to that provider's own privacy policy and terms of service. Cariklbet is not responsible for the privacy practices of third-party services and recommends that you review those policies independently before submitting your personal data.

14. Amendments to This Policy

Cariklbet reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or our data processing practices. When material changes are made, we will update the "Last updated" date at the top of this page and, where required by law or best practice, notify registered Players by email or via a prominent on-Platform notice.

Your continued use of the Cariklbet Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree to the revised Policy, you must stop using the Platform and request account closure via our support team.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the Cariklbet Data Privacy team through the following channels:

For information about your rights under our Terms & Conditions, please refer to our Terms & Conditions page. For responsible gambling tools and support, please visit our Responsible Gambling page.